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Yes, all the Cone Stone Ice Creams are halal certified / made in halal-certified kitchen.
Yes, however there are some ice creams which is mixed with cakes & other ingredients which may contain eggs.
Most of the flavors are free from common allergens, however there are certain ice cream which contains. Please ask the staff should you have any concerns.
There is no minimum order to make an online purchase. For large orders (15 pints or more), we welcome you to contact us at hello@conestone.com at least 5 working days in advance.
You are able to select your delivery date to be as far as 7 days from your order date. Which means you can make an order up to 7 days in advance.
You should receive an email confirmation immediately after successfully placing your order. If you did not receive an email from us, kindly check your promotions or spam folder, otherwise, please contact us at hello@conestone.com and we will be happy to assist you.
Cancellations cannot be made once the order is submitted. If you require urgent amendments, please contact us at hello@conestone.com and we will do our best for orders that have not yet been processed.
If you received the wrong order/ items, we will arrange a redelivery as soon as we can. Kindly send us an email on the day of delivery at hello@conestone.com with an accompanying photo of the wrong order/item received.
If it is damaged at the point of delivery, please inform us via email at hello@conestone.com with an accompanying video or photo and we will arrange a replacement or a refund.
A refund will take up to 10 working days to be credited back to the customer.
For large orders of 15 pints or more as well as event orders, kindly contact us at hello@conestone.com
If you would like to order for delivery to multiple locations, kindly place each order and check out individually.
Orders $70 and above | Delivery Free else there is a delivery charge depends on the delivery location.
Yes, we deliver islandwide. A surcharge applies to deliveries in the following locations:
Secured zones – $15 surcharge
Yes, you may select the store collection option on the check out page and collect your order.
As long as Store Collection is selected, we will be preparing your order for collection in store on your selected fulfillment date and time. There is no need for you to change the shipping address as long as you are aware that you will have to collect your order from the store and that your order will not be delivered to you. If in doubt, feel free to reach out to us at hello@conestone.com
Kindly note that the store collection date and time selected upon checkout are final. Please contact us at hello@conestone.com if you need assistance with your order.
No, you may proceed straight to the cashier for collection.
Please keep the ice cream in the freezer within 40 min upon collection as our ice cream can last about 30-40 min in our insulated packaging outside, away from direct sun.